Terms and Conditions for AGM Booking
For bookings cancelled more than 14 days before the event, a full refund less £25.00 administration fee will be given.
No refunds will otherwise be made.
Online shopping and payments terms and conditions
These terms and conditions and the Consumer Contract Regulations apply
to all purchases of goods and/or services from the Willwriting Academy
1.1 When you purchase goods and/or services from the Willwriting
Academy Ltd you agree to be bound by these online terms and conditions.
1.2 The online terms and conditions do not affect your statutory rights as
1.3 The Willwriting Academy Ltd may vary the online terms and
conditions at any time.
2 Service availability
2.1 The Willwriting Academy Ltd webpage is for use by United Kingdom
and overseas residents.
2.2 Goods and/or services ordered from the Willwriting Academy Ltd for
use outside the United Kingdom may be subject to import duties and
taxes or handling charges which are levied when the delivery reaches the
country of destination. The Willwriting Academy Ltd does not have any
control over these charges and cannot predict their amount. Payment of
any such charges, taxes or import duties will be your responsibility and
you must comply with the applicable laws and regulations held within the
destination country. Please check with your local customs office for
further information prior to placing your order.
3 The contract
3.1 Your order constitutes an offer to the Willwriting Academy Ltd to buy
goods and/or services. All orders are subject to acceptance by the
Institute and such acceptance will be by way of email confirming
payment has been received for the goods and/or services (the purchase
confirmation). The contract between you and the Willwriting Academy
Ltd will only be formed when you are sent the purchase confirmation.
3.2 The contract will relate only to those goods and/or services which
have been confirmed in the purchase confirmation.
4.1 You warrant that in using the Willwriting Academy Ltd and completing
any online registration you will not impersonate any other person, use a
false name or, without proper authority act for any other person or
5.1 The Willwriting Academy Ltd reserves the right to take legal action
against committing or attempting to commit online fraud.
6 Price and payment
6.1 Prices and any additional related charges (where applicable) are as
published for the relevant goods and/or services on the date of your
6.2 Value Added Tax (VAT) is not applicable to goods and/or services
provided by the Willwriting Academy Ltd.
6.3 Despite its best efforts there may be occasions where goods and/or
services may be priced incorrectly by the Willwriting Academy Ltd. Prices
are normally verified as part of the Willwriting Academy Ltd order
confirmation procedures. If goods and/or services are less than the stated
price you will be charged at the lower rate. If the price for the goods
and/or services is higher than the stated price there will be a
discretionary decision to
(a) fulfil the order at the price it was purchased advising you of the price
(b) contact you to advise you that there is a higher cost to pay
(c) reject your order and notify you of the details.
6.4 The Willwriting Academy Ltd does not have an obligation to provide
goods and/or services at an incorrect price but reasonable discretion will
be used to resolve such matters.
6.5 Payment for goods and/or services is accepted through major credit
and/or debit cards excluding American Express, Diners, JCB and other
corporate business cards. Your card will be charged directly after your
order has been placed but the time taken to process the payment through
your account will be dependant on your card supplier.
6.6 The Institute accepts no liability if a payment is refused or declined
by the credit or debit card supplier for any reason.
6.7 The Willwriting Academy Ltd accepts no liability for any loss or
damage, arising directly or indirectly, as a result of a payment being
refused or declined.
6.8 If you are purchasing from outside the United Kingdom you will be
charged in your own currency and the banks will perform the currency
conversion into pounds sterling.
6.9 Confirmation of your payment will be displayed on screen once it has
been authorised and accepted. You will also receive confirmation of the
transaction to the email address you have provided.
7.1 Your order will be fulfilled within 28 days of the date of purchase
unless it is specified otherwise against individual goods and/or services.
8 Refunds and cancellations
8.1 Where you are entitled to a refund it will be made to the credit or
debit card used to pay for the order within 30 days of the date the refund
8.2 If for any reason the Willwriting Academy Ltd is unable to supply the
goods and/or services you have ordered any charges incurred will be
9 Data protection policy.
9.1 The Institute does not hold customer credit or debit card details on
its website or any of its data systems. All credit or debit card details are
managed by the Willwriting Academy Ltd’s payment service provider
Worldpay who is compliant with the payment industry’s standards for
data protection and transaction security.
9.2 Any personal data collated will be used only to process and fulfil your
order and purchase and for statistical analysis to continually improve the
website and business process performance. Personal data will be
processed in compliance with the principles of the General Data
9.3 Data may be shared with the police, the government or any other
legal authority investigating suspected legal activities if there is an
10.1 As a customer you agree to indemnify the Willwriting Academy Ltd
against all claims, damages and expenses arising out of any breach of
these online terms and conditions and other liabilities arising out of your
use of the Institute’s website.
11 The entire agreement
11.1 These online terms and conditions and any document expressly
referred to in them, represent the entire agreement between you and the
Willwriting Academy Ltd in relation to the subject matter of any
contract. These online terms and conditions supersede any prior
agreement, understanding or arrangement between us, whether oral or in
12 Limitation of liability
12.1 The Willwriting Academy Ltd will not be liable in contract, tort, or
pre-contract representations (excluding fraudulent or negligent
misrepresentations) or otherwise, for any economic losses, loss of
goodwill or reputation, or special indirect losses incurred by you or any
third party arising out of or in connection with these online terms and
12.2 These online terms and conditions do not exclude or limit the
Institute’s liability for death or personal injury arising through its
12.3 The Willwriting Academy Ltd will not be held responsible for any
delay or failure to comply with its obligations under these online terms
and conditions if the delay or failure arises from any cause which is
beyond its reasonable control.
13.1 These online terms and conditions shall be governed by and
construed in accordance with the laws of England and Wales and Scotland
and any disputes will be decided by the Courts of England and Wales
unless the purchaser lives or trades in Scotland in which case any disputes
will be decided by the Courts of Scotland.
14 Complaints and disputes
14.1 If there is an occasion where an issue has not been resolved to your
satisfaction you may wish to contact the Willwriting Academy Ltd
regarding your complaint.
15 Contact details
Address: Trinity Point, New Road, Halesowen, West Midlands B63 3HY
Opening hours: Monday to Friday 9.00-5.00pm
Telephone: 08456 444261