Approved Code
IPW AGM Online Booking
0345 257 2570
IPW AGM Online Booking
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Terms and Conditions for AGM Booking

For bookings cancelled more than 14 days before the event, a full refund less £25.00 administration fee will be given. 

No refunds will otherwise be made.

Online shopping and payments terms and conditions These terms and conditions and the Consumer Contract Regulations apply to all purchases of goods and/or services from the Willwriting Academy Ltd.

1 Terms
1.1 When you purchase goods and/or services from the Willwriting Academy Ltd you agree to be bound by these online terms and conditions.
1.2 The online terms and conditions do not affect your statutory rights as a consumer.
1.3 The Willwriting Academy Ltd may vary the online terms and conditions at any time.

2 Service availability
2.1 The Willwriting Academy Ltd webpage is for use by United Kingdom and overseas residents.
2.2 Goods and/or services ordered from the Willwriting Academy Ltd for use outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. The Willwriting Academy Ltd does not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local customs office for further information prior to placing your order.

3 The contract
3.1 Your order constitutes an offer to the Willwriting Academy Ltd to buy goods and/or services. All orders are subject to acceptance by the Institute and such acceptance will be by way of email confirming payment has been received for the goods and/or services (the purchase confirmation). The contract between you and the Willwriting Academy Ltd will only be formed when you are sent the purchase confirmation.
3.2 The contract will relate only to those goods and/or services which have been confirmed in the purchase confirmation.

4 Access
4.1 You warrant that in using the Willwriting Academy Ltd and completing any online registration you will not impersonate any other person, use a false name or, without proper authority act for any other person or organisation.

5 Fraud
5.1 The Willwriting Academy Ltd reserves the right to take legal action against committing or attempting to commit online fraud.

6 Price and payment
6.1 Prices and any additional related charges (where applicable) are as published for the relevant goods and/or services on the date of your order.
6.2 Value Added Tax (VAT) is not applicable to goods and/or services provided by the Willwriting Academy Ltd.
6.3 Despite its best efforts there may be occasions where goods and/or services may be priced incorrectly by the Willwriting Academy Ltd. Prices are normally verified as part of the Willwriting Academy Ltd order confirmation procedures. If goods and/or services are less than the stated price you will be charged at the lower rate. If the price for the goods and/or services is higher than the stated price there will be a discretionary decision to
(a) fulfil the order at the price it was purchased advising you of the price difference;
(b) contact you to advise you that there is a higher cost to pay
(c) reject your order and notify you of the details.
6.4 The Willwriting Academy Ltd does not have an obligation to provide goods and/or services at an incorrect price but reasonable discretion will be used to resolve such matters.
6.5 Payment for goods and/or services is accepted through major credit and/or debit cards excluding American Express, Diners, JCB and other corporate business cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card supplier.
6.6 The Institute accepts no liability if a payment is refused or declined by the credit or debit card supplier for any reason.
6.7 The Willwriting Academy Ltd accepts no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.
6.8 If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.
6.9 Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.

7 Delivery
7.1 Your order will be fulfilled within 28 days of the date of purchase unless it is specified otherwise against individual goods and/or services.

8 Refunds and cancellations
8.1 Where you are entitled to a refund it will be made to the credit or debit card used to pay for the order within 30 days of the date the refund was requested.
8.2 If for any reason the Willwriting Academy Ltd is unable to supply the goods and/or services you have ordered any charges incurred will be refunded.

9 Data protection policy.
9.1 The Institute does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Willwriting Academy Ltd’s payment service provider Worldpay who is compliant with the payment industry’s standards for data protection and transaction security.
9.2 Any personal data collated will be used only to process and fulfil your order and purchase and for statistical analysis to continually improve the website and business process performance. Personal data will be processed in compliance with the principles of the General Data Protection Regulation.
9.3 Data may be shared with the police, the government or any other legal authority investigating suspected legal activities if there is an official request.

10 Indemnity
10.1 As a customer you agree to indemnify the Willwriting Academy Ltd against all claims, damages and expenses arising out of any breach of these online terms and conditions and other liabilities arising out of your use of the Institute’s website.

11 The entire agreement
11.1 These online terms and conditions and any document expressly referred to in them, represent the entire agreement between you and the Willwriting Academy Ltd in relation to the subject matter of any contract. These online terms and conditions supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

12 Limitation of liability
12.1 The Willwriting Academy Ltd will not be liable in contract, tort, or pre-contract representations (excluding fraudulent or negligent misrepresentations) or otherwise, for any economic losses, loss of goodwill or reputation, or special indirect losses incurred by you or any third party arising out of or in connection with these online terms and conditions.
12.2 These online terms and conditions do not exclude or limit the Institute’s liability for death or personal injury arising through its negligence.
12.3 The Willwriting Academy Ltd will not be held responsible for any delay or failure to comply with its obligations under these online terms and conditions if the delay or failure arises from any cause which is beyond its reasonable control.

13 Law
13.1 These online terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and Scotland and any disputes will be decided by the Courts of England and Wales unless the purchaser lives or trades in Scotland in which case any disputes will be decided by the Courts of Scotland.

14 Complaints and disputes
14.1 If there is an occasion where an issue has not been resolved to your satisfaction you may wish to contact the Willwriting Academy Ltd regarding your complaint.

15 Contact details
Address: Trinity Point, New Road, Halesowen, West Midlands B63 3HY Opening hours: Monday to Friday 9.00-5.00pm

Telephone: 08456 444261

Email: office@ipw.org.uk

Will Writing Academy Ltd. Registered in England and Wales - Company No: 06795501.
Registered Address: Trinity Point, New Road, Halesowen, West Midlands, B63 3HY.
Call: 0345 257 2570 or 0121 504 4851. All calls from UK landlines are charged at national call rates.
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